A. CLINICAL MANAGEMENT

This managerial specialty include such areas as clinical governance and clinical audit and examples of job roles here would include the following

Clinical Audit Manager (working within a district general hospital DGH)

This post involves leading a team of around 11 staff, taking responsibility for ensuring the efficient and effective development and delivery of clinical audit and effectiveness across the district. This example post required a minimum of three years NHS experience in a clinical audit, clinical governance or related clinical effectiveness role, with an ability to plan and co-ordinate the work of others as well as the ability to develop staff and enhance their performance. A detailed knowledge and understanding of Clinical Governance and Clinical Audit and their application would be essential, along with the ability to interpret and implement changes resulting from national and local initiatives.

Clinical Governance Manager

In this example, the employer is looking for the postholder to develop clinical governance across the trust, covering radiology, pharmacy, therapies, private patients, outpatients, pathology and the chaplaincy. The postholder would be responsible for developing a system that places clinical quality at the heart of the activity in the directorate working closely with head of clinical governance, the clinical director for clinical governance and the directorate team of clinicians and managers.

Clinical Governance Manager/Assistant Lead Nurse

This role based within a Strategic Health Authority (SHA). The employer here was seeking an enthusiastic nurse with senior management experience, and previous significant involvement in the clinical governance agenda, willing to work flexibly as part of a range of multidisciplinary teams ensuring delivery of the NHS plan. The postholder would be responsible for clinical governance delivery within one of the SHA’s two locality delivery teams, for a range of governance development initiatives right across the SHA, and supporting the lead nurse in delivery of the professional nursing agenda.

Head of Clinical Governance and Risk Management

A role based in a hospitals NHS trust employing around 5,000 staff. This post would be responsible for developing and delivering the infrastructure to support the trust’s clinical governance and risk management agenda. The postholder would require a thorough understanding of the principles of clinical governance risk management, complaints and controls assurance to effectively manage the process. It would demand excellent communication, leadership and influencing skills, to work effectively with a diverse range of contacts, including professional bodies and managers. This employer required candidates to have a university degree in relevant disciplines and/or relevant professional qualifications and proven skills in successfully leading change management programmes. Evidence of implementing national policy at local level and experience with developing strategy to underpin corporate directions would also be important.

B. ESTATES AND FACILITIES MANAGEMENT

This specialty management sector includes

DESIGN AND ENGINEERING

The NHS has embarked on the biggest healthcare building programme ever seen in the UK – creating new hospitals and health centres, and modernising existing facilities. This creates exciting opportunities for architects, engineers and other specialists to play their part in this historic process. This area of management will include a number of roles.

Estate managers are responsible for the physical environment within which healthcare is delivered – including the buildings, car parking, transport facilities on-site, waste disposal and the grounds. This work may involve the planning and commissioning of new buildings and facilities, the redevelopment of existing premises, or the disposal/demolition of redundant resources. Estates managers will often hold professional qualifications in areas such as engineering, building surveying or architecture.

Senior estates managers will usually need direct experience in the application of NHS design, building services and operational standards across a variety of healthcare facilities and be capable of providing high level professional advice and support to colleagues and contractors. Experience of capital investment programmes will often be required for this level of post

Technical services manager – who may directly manage a team of facilities managers (e.g. with responsibility for such areas as health & safety, security and car parking) and provide professional support to other managers such as estates and hotel services managers.

OPERATIONAL MANAGEMENT

Managers working in this area have responsibility for the day-to-day organising and coordinating of services and resources, liaising with clinical staff and other professionals, dealing with the public and managing complaints; anticipating and resolving service delivery issues. Operational managers are also required to plan and implement change.
This area of management will include a number of different roles, including:

• Administration management
• Catering management
• Estates management
• Facilities management
• Hotel management
• Linen services and laundry management
• Medical records management
• Sterile services management

PROJECT MANAGEMENT AND PROCUREMENT

Much of what happens in estates and facilities management depends upon a successful partnership between the NHS and private sector suppliers. Project leaders with strong negotiating skills and technical know-how will play a vital role in ensuring that development programmes meet their objectives for providing care. This area of management will include staff working on a broad range of projects within healthcare. There are a variety of job roles and job titles in this area of management. Here are some examples.

Project director

Major capital schemes managing the development of extensive new facilities within the forensic services directorate based at a high secure hospital. This type of role would require an ability to demonstrate confidence and leadership in order to motivate the various multi-disciplinary teams, professional advisors, project managers and estates capital support staff whilst ensuring that adequate control mechanisms are in place in terms of cost, time and quality. The position requires a high level of organisational and communication skills with regular briefings to the chief executive, trust board and forensic Services management team(s) in order to ensure that service aims and clinical strategies are fully met. Qualified to degree level or equivalent, with experience as a senior NHS manager, with a track record in leading change management and innovation, you will have strategic comprehension, the ability to understand complex issues and to develop service solutions from first principles.

Project director

Major capital schemes managing the development of extensive new facilities within the forensic services directorate based at a high secure hospital. This type of role would require an ability to demonstrate confidence and leadership in order to motivate the various multi-disciplinary teams, professional advisors, project managers and estates capital support staff whilst ensuring that adequate control mechanisms are in place in terms of cost, time and quality. The position requires a high level of organisational and communication skills with regular briefings to the chief executive, trust board and forensic Services management team(s) in order to ensure that service aims and clinical strategies are fully met. Qualified to degree level or equivalent, with experience as a senior NHS manager, with a track record in leading change management and innovation, you will have strategic comprehension, the ability to understand complex issues and to develop service solutions from first principles.

Cardiac Information Project Manager

This role within a NHS hospital trust is crucial to facilitating the development of information management & technology (IM&T) in support of cardiac care. A good understanding of the NHS and an ability to influence others to adopt proposals and implement solutions, are essential to this type of role along with an ability to use your own initiative and work as part of a team, redesigning working practices to effect service improvements. The employer required applicants to be educated to degree level, with significant experience in information systems implementation.

IT Project / Liaison Manager

This role would involve either directly project managing or being involved with information, communication and technology (ICT) projects, seeking to understand the business objectives of the PCT and relating them to local and national ICT solutions. Good project management and communication skills would be essential to this sort of role, and a project management qualification would be highly desirable.

Career Entry and Training

The Association of Project Managers (APM) provides three courses – The Foundation Qualification in Project Management; the Practitioner Qualification and the Certificated Project Manager.

1. Foundation Qualification in Project Management is for staff who have worked in project management roles for up to two years, or have recently taken on project management responsibilities as part of their job. This will include Project Office Personnel, Team Members and recently appointed Project Officers. It is a useful qualification for anyone embarking on a project management career.

2. Practitioner Qualification is for Project Managers, Project Co-ordinators and Team Leaders with experience managing non-complex projects. It is for any relatively experienced professionals looking to demonstrate their ability to manage projects successfully.

3. Certificated Project Manager is the qualification for senior project management professionals. Certificated Project Managers have extensive project management experience and a demonstrable track record in delivering successful business initiatives through projects. It is for skilled and experienced professionals including Project and Programme Directors; Programme Managers and Senior Project Managers.

STRATEGY AND PLANNING

Strategy and planning are the essential processes of review, analysis and decision-making that ensure facilities are in place to meet demand, and match buildings with services. Strategy, the most overused and misunderstood word in business, has to be allied to objectives and setting realistic objectives is actually the key to the whole process.

Director of patient services working within an ambulance service NHS trust. In this example, the areas of responsibility are broad, including urgent and emergency services, patient transport, ambulance call-centre, equipment and supplies, critical systems, emergency planning and community first responders. The postholder would ideally have a degree and have worked as a paramedic earlier in their career. They would have a successful track record at either deputy or director level in a similar post, be visible to staff with natural leadership abilities, be credible and have a clear vision on how to lead the Trust to clinical and operational success for the benefit of patients.

Strategy and planning are the essential processes of review, analysis and decision-making that ensure facilities are in place to meet demand, and match buildings with services. Strategy, the most overused and misunderstood word in business, has to be allied to objectives and setting realistic objectives is actually the key to the whole process.

C. FINANCIAL MANAGEMENT

Financial management within the NHS and most private hospitals incorporates managing budgets and deciding on resource allocation. It will include:

• Payroll and pensions – ensuring staff get paid
• Accounts – paying for goods and services, collecting income
• Financial systems – the Information Technology (IT) systems that track all financial activity
• Management information – gathering and interpreting the financial data required to make day-to-day and strategic management decisions
• Reporting – preparing annual financial reports and co-ordinating with the Inland Revenue, VAT collection and other authorities
• Financial audit – checking expenditure and income

Management Accountant working for the Commission for Patient & Public Involvement (CPPIH)

This type of post would involve working closely with the head of finance, to establish systems and processes to enable the timely and accurate delivery of monthly management accounts and budget information. The postholder would be involved in the annual budget setting process, provide ongoing support and direction for the budget holders as well as investigating and reporting on variances. They would also be involved in ad hoc projects and reports, such as contributing to the five-year business planning processes. The employer in this example was looking for candidates to be an active finalist or qualified accountant with experience of delivering a financial management service. Alongside expertise in computerized finance packages and proven analytical skills, an ability to demonstrate strong inter-personal, planning and team working skills.

Assistant Director of Finance (within a Primary Care Trust (PCT)

This role entails working closely with the director of finance and commissioning. This would be an operational role focused on delivering high quality finance, planning and reporting function. The postholder would be responsible for improvements in systems and processes to improve the speed of reporting, financial analysis and planning and internal controls. This type of role would demand an ability to implement tight controls, effective communication, interpersonal and staff management skills, together with strong negotiating skills. A good understanding of NHS finance, including financial planning, budgetary control and performance management would also be essential.

Financial Planning Manager (within a PCT)

This post is about supporting the Deputy and Director of Finance in providing a financial planning service to commissioning acute services. Key responsibilities would include providing the financial data to support local delivery plans and the Service Level Agreement process. The applicant would ideally be educated to degree level with NHS experience and a qualified accountant recognised by the Consultancy Committee of Accountancy Bodies (CCAB). Effective communication, excellent analytical and problem-solving ability would be required. An ability to travel to a variety of sites was essential in this particular Trust.

Assistant Director of Finance

Financial planning and control working in a hospital trust, supporting the needs of over 3 million people and employing 7,100 staff on two main and two smaller sites. In this example, a £270 million scheme is in place to modernise the Trust and improve health care provision in the area, including moving the majority of acute facilities onto a single site hospital by 2007. In this post, the employer was seeking a CCAB qualified Accountant to lead the day-to-day running of the busy financial planning and control function. The postholder would be a key member of the Finance Senior Management team, with main areas of responsibility to lead the maintenance and development of finance systems and formulate business cases to develop and modernise the trusts services. They would also provide a comprehensive financial service in relation to the Trusts Corporate Governance Agenda. This type of role would require strong communication, management and interpersonal skills, and ideally, candidates would need to have experience of financial planning and control, preferably within the NHS.

Head of Finance

Working within a Strategic Health Authority (SHA) this role is about collaboration between 5 SHAs in London who are managing a single programme of activity to deliver a single coherent solution for an Integrated Care Records System (ICRS) across the capital. This post has a responsibility for the financial leadership of the Information Communication and Technology Programme ensuring that all statutory financial requirements are met. Candidates would need to hold a recognised CCAB qualification and have experience working at a senior level within a finance department in an NHS organisation or an organisation of a comparable complexity. They would also need a sound understanding of NHS accounting/financial policies and requirements and an awareness of government policy on ICT issues.

D. GENERAL MANAGEMENT

General management within the NHS will include the following:

• Communications and corporate affairs
• Performance and quality management
• Project management
• Purchasing and contract management
• Service management
• Strategic management

Opportunities for existing NHS staff

Applicants for management positions may have entered the NHS with no or few academic qualifications and gained sufficient experience and relevant qualifications in service to progress into supervisor or assistant management positions. Some health service managers are staff, who have performed other roles within the NHS, such as nurses, and have moved into management positions, after gaining sufficient experience and qualifications.

Opportunities for graduates

The NHS operates a management training scheme for both internal and external graduate entrants. General management is one of the four specialisms that candidates can apply for (the others being finance management, informatics and human resource management). The scheme is designed to recruit very able people, from both inside and outside the NHS, who can make an impact and rise to the top jobs in the NHS. The types of NHS roles initially entered by graduates of the General Management Training Scheme include service manager, project manager and contracts manager, and these roles can be in primary care, hospital trusts or strategic health authorities.

Minimum Career Entry Requirements for the general management specialism are as follows

• A 2:2 degree in any subject OR
• A postgraduate qualification (MBA, Masters, PhD) OR
• NVQ/QCF level 5 in management
• Diploma in Management Studies (DMS)
• Diploma, Nursing or Health Visiting (DipHE Nursing) etc
• Diploma from the Chartered Society of Physiotherapy
• Diploma in Speech and Language Therapy
• Diploma from the College of Radiographers (DCR)
• Diploma in Social Work (DSW) or the certificate of Qualification in Social Work (CQSW)

Qualifications not accepted:

• Certificate in Management Studies
• DipHE (Diploma of Higher Education) in any subject other than that listed above
• ONC/OND (Ordinary National Certificate/Diploma)
• HNC/HND (Higher National Certifiate/ Diploma)
• NVQ level 3 or below
• CGLI/C&G (City and Guilds)
• ODA/ODP Certificate or Diploma (Operating Department Assistant/Operating Department Practice)

Opportunities for staff not currently working in the NHS

Some health organisations recruit managers directly for specific positions. The skills and qualifications needed vary according to the type of post. For more information on entry requirements and training, please click on the link on the right hand side.

Applicants with a degree and substantial senior management or complex management may find that the Gateway to Leadership programme is a more suitable entry point to the NHS, details of which can be found at www.nhsgatewaytoleadership.co.uk

Applicants for management positions may have entered the NHS with no or few academic qualifications and gained sufficient experience and relevant qualifications in service to progress into supervisor or assistant management positions.

Some health service managers are staff, who have performed other roles within the NHS, such as nurses, and have moved into management positions, after gaining sufficient experience and qualifications.

Others may have acquired management experience elsewhere and used their transferable skills to make a career move into the NHS.

E. GP PRACTICE MANAGEMENT

As a GP Practice Manager, you would run the business side of a GP’s surgery or health centre. You would be responsible for managing the practice’s staff and budgets, developing its business strategy and making sure that everything runs smoothly. Your duties could vary according to the size of the practice, but would typically include:

• Recruiting, training and supervising medical receptionists and secretaries
• Dealing with accounts and budgets, paying wages and making sure the practice meets its financial targets
• Organising duty rosters for doctors and clerical staff
• Controlling stocks of equipment, stationery and drugs
• Arranging the building’s cleaning, maintenance and security
• Attending practice meetings
• Monitoring prescriptions

You would have a lot of contact with outside organisations such as local NHS trusts and primary care groups, and local authority social services departments. In a full-time job you would work 37 hours week, mainly standard office hours Monday to Friday. You may sometimes work in the evenings or on Saturday mornings, depending on your practice’s opening hours. Part-time work may often be available. You would be based at a GP surgery or health centre. If your practice includes more than one surgery, you would travel between locations.

With regards to direct career entry as a GP Practice Manager, the GP doctors as employers will expect you to be an experienced administrator or manager. Experience from a health or social care setting would be an advantage, but experience and qualifications in accounts, personnel work or staff management in other industries can be equally useful.

Before looking for your first practice manager’s job, you may find it helpful to take the City & Guilds with Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) Diploma in Primary Care Management. This is not essential beforehand, as you could take the qualification on the job once you are in the management role, but it could provide a useful insight into the work.

To be accepted for the City & Guilds/AMSPAR Diploma, you will need a qualification such as A levels, a BTEC National Diploma or an advanced medical secretarial qualification. You will also need an employer to recommend you. If you are not currently working in healthcare, you may be accepted onto the City & Guilds/AMSPAR Diploma if you can find a suitable work placement in a GP practice or health centre.

Salaries for GP Practice Managers vary enormously and do not necessarily follow any NHS payscale as patently you are being paid by the GP practice, not the NHS. Jobs are advertised in the local press and on health service websites, with roles available in GPs’ surgeries and health centres all over the UK.

With experience, you could choose to become a partner (part-owner) of the practice. Alternatively, you could move into healthcare management in hospitals, health authorities and NHS trusts, social services or private health care.

F. HEALTH INFORMATICS

The following NHS definition is generally agreed to sum up the scope of health informatics – The knowledge, skills and tools which enable information to be collected, managed, used and shared to support the delivery of healthcare and to promote health

• Clinical Informatics
• Accounts – paying for goods and services, collecting income
• Information & Communication technology (ICT)
• Information Management
• Knowledge Management

Staff in each group share a core of knowledge and skills; will have a recognised specialist area of practice; probably arrived into health informatics from a variety of backgrounds. They can develop their careers through the Health Informatics Career Framework, details of which can be found on the Health Informatics Career Framework (HICF) website

CLINICAL INFORMATICS

Clinical informatics (CI) concerns the capture, communication and use of patient data and clinical knowledge by doctors and other clinical professionals and the development and implementation of electronic tools to support the whole cycle of clinical information. Working effectively in CI builds on clinical training, experience and judgement, so is a development of the general health informatics basis set out for all health professionals and where the medical or clinical staff who engage in it have decided to focus their practice on this aspect of the patient care process. It is directly relevant to the delivery of care to patients and enables clinical governance in a modernised NHS. Clinical informatics is increasingly important in ensuring that the NHS provides a high-quality service and consistent, evidence-based care and staff roles within this group will include clinical professionals. Within this sub division of Health Informatics there are a variety of job roles and job titles. Some examples include

Information Management and Technology (IM&T) Training Administrator

Although these roles are working with an NHS hospital trust, they parallel similar positions within a corporate IM & T (information management and technology) department, where there would be a requirement to perform duties across all trust sites. Typically, a postholder in this type of role would need to have experience and knowledge with PCs using Microsoft Windows Operating Systems and Microsoft Office Professional Suite (including Word, Excel, Access, PowerPoint, Outlook and Internet Explorer). They would need to have problem solving skills and be able to undertake PC installations and fault diagnosis / fixing. They would need to be a team player and able to work under pressure in an extremely busy environment

Technology & Help Desk Support / Assistant IT Support Officer / Helpdesk Adviser

This type of role would involve managing the Informatics Learning Networks (ILN) within a specific geographical region. Candidates for such a post would need a successful track record of working on projects with clinicians and have an awareness and experience of health informatics

Junior computer support analyst

Assisting in the implementation and commissioning of new computing equipment within an acute hospital trust. Tasks might include undertaking acceptance tests, installation, programme loading, and commissioning of computer and data communications equipment; keeping records of work undertaken including entry of information into the computerised asset management system; participating in demonstrating the use of computer equipment to staff; assisting in the maintenance of computer equipment.

IT trainer

This type of role might involve co-ordinating the work of the Essential IT Skills (EITS) programme in the local area, invigilating and marking as well as managing paperwork. Such a post might also include training on a variety of other IT courses, such as Microsoft operating systems and Microsoft office packages such as Word, Excel, Access, Powerpoint, Outlook e-mail and the internet

Application analysts

These may work in a variety of areas – for example, working on the development of an electronic patient record system within an NHS trust. In this example, the post holder would support the application analyst manager in the technical development and ongoing administration of this system. Such a post would probably require a degree level of education, plus a period of IT experience ideally in the health service. Someone working in this type of position would need an ability to work in a demanding environment, meet short deadlines and prioritise workload. Excellent communication skills both written and verbal would be required

Project Management & Implementation – IT project/liaison manager

TFor example, working closely with staff at a local primary care trust (PCT), where the role would involve either directly project managing or being involved with ICT projects, seeking to understand the business objectives of the PCT and relating them to local and national ICT solutions. Good project management and communication skills would be essential to this sort of role, and a project management qualification would be highly desirable.

Network Management

A network manager for a Trusts IT network infrastructure provides technical support and advice to the client organisations. This type of post would usually require the postholder to be educated to degree level or equivalent standard and to have considerable experience of network management and protocols including TCP/IP. Additional requirements might include experience in the management of industry standard network operating systems such as Novell NetWare, UNIX and MS Windows NT & 2000 server, together with skills in the use of database applications, such as Oracle, email server applications such as MS Exchange 5.5 or 2000 and PC applications such as MS Office & XP

Telecommunication Manager

For example, working in a university hospital NHS trust (employing over 5,000 staff) which is moving to a new hospital. Such a move might involve designing a new telephony system using the latest technology and replacing a current system with a centralised switchboard service with a capacity for 5,000 extensions. This type of post would be for an individual to manage the busy telecommunications department and assist in developing the new hospital telephony environment. Such a post would demand excellent communication skills with experience in the management of a team. Extensive experience in telecommunications, including the management of budgets, would probably be required and the postholder would need to be knowledgeable about telecommunications developments, particularly within the NHS

IT Service Delivery and Development Manager

A key role in a trust IT department having responsibility for managing teams of professionals covering operations and desktop support, networking, and systems development.

IT training manager

Responsible for the design and delivery of training to NHS staff in the trust and the local primary care practices. The postholder would be involved as a full team member in the implementation of an electronic health record system across the trust and local community. Effective staff training is a key aspect of the implementation and will contribute to its success. Good IT skills and training experience would be needed for this type of role. Team work is important both in support of the departmental team and the wider system implementation team

A key role in a trust IT department having responsibility for managing teams of professionals covering operations and desktop support, networking, and systems development.

Application and System development

The NHS is part way through a challenging programme of development over the next few years that is utilising the resources of the private sector within new partnership arrangements. Trainee and experienced systems developers and analysts are working with stakeholders in the health sector on innovative and robust solutions. In these types of role, staff need an interest in the health sector to compliment their existing ICT training and experience.

Systems Analyst

Systems analysts are typically based in a local NHS hospital, and are involved in checking and improving the shared computer systems used by staff. Their work involves deciding if new computer programmes are needed for staff to get the best use of IT systems in specific settings (e.g. in the Accident and Emergency department). In such cases, they would work with colleagues (including IT programmers) to design a test model. They might be involved in troubleshooting large-scale issues and testing various logical theories to see what the problem could be. They usually need a degree in computer science or relevant subject.

INFORMATION MANAGEMENT

Individuals working within information management are responsible for the retrieval, analysis, interpretation and presentation of health data and information to a high standard. This enables the planning and delivery of patient services and patient care information and the use of information to make informed decisions and set priorities. Information management requires a sound understanding of the health care process in a range of organisational settings, for example, public health, primary care (including GP surgeries and clinics), acute services (including hospitals) and social services. Much of the work in information management requires more of an analytical ability than overriding skills in interpersonal communication. Individuals with an interest and/or particular ability in statistics or mathematics would often suit this area of health informatics, but would need some experience of working in the NHS first. It is less common for individuals to enter information management roles directly from outside of the NHS for this reason. Clinical audit and data protection and confidentiality are particularly important areas for the NHS as it encourages evidence-based practice, measures its performance and improves access to patient records. There is a need to understand how the data being analysed has been captured and generated in the first place. Staff roles within this group will include business and data analysis, research, clinical audit, data protection and confidentiality, planning and performance management Within this sub division of Health Informatics there are a variety of job roles and job titles. Some examples include

Clinical Management Team CMT (NHS Teaching Hospital)

This is a senior manager role working directly for the head of clinical and performance information and supporting other senior managers across the wider directorate of planning and performance improvement. In this example, as CMT information team senior manager, the role would have responsibility for the day-to-day management of information and administrative staff within the team. They would also lead personally specific areas of work and projects, playing a key role in supporting the improvement of patient care by providing timely and relevant analysis and information to clinicians and managers in CMTs. This type of role would require at senior experience of information analysis in a healthcare environment and a demonstrable track record on managing staff/teams, managing change and supporting the development of services

Information Manager (PCT with 800 Staff)

In this example, the postholder would be responsible for leading on the development and continuous review of the PCTs Information Communication and Technology (ICT) strategy meeting the requirements laid down in Information for Health and working closely with partner organisations. The PCT would require candidates to have NHS management experience; experience of working collaboratively with other organisations; a sound knowledge of ICT systems and excellent communication skills

Director of Information Management

Working for a hospital NHS trust, where the management of information, both electronic and manual, is central to the Trusts modernisation strategy. Consequently, there is a vital role to be played by the director of information management and technology. The key responsibilities will be to develop and implement the trust’s information management & technology strategy in support of trust objectives; implement best practice organisational, management and governance disciplines; maintain and enhance patient administration systems in advance of the national IT agenda implementation and as a member of the trust leadership team, contribute to corporate strategy and the modernisation agenda. The trust would require a successful candidate to be a first class people and programme manager, with experience of delivering an information systems strategy to meet information management objectives within the NHS or in the private sector. Additionally they should have experience of corporate strategy, process redesign and IT governance and an ability to influence, inspire and lead diverse groups towards common goals.

Assistant Manager of a Medical Records Department

Where the post holder would be focusing on managing & developing the main library services & other medical record functions including the main library reception & access to record requests. They would probably also contribute towards achieving the department’s action plan

Patient Liaison Manager

This type of role would have responsibility for managing the administrative pathway that patients take from pre-admission to admission through to discharge and post-operative appointment. The postholder might be responsible for ensuring that pre-admission slots are filled, patients’ transport organised and notes are delivered from referring hospitals. Such a role would require excellent communication and organisation skills, a good level of computer literacy as well as team building and leadership skills.

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